Whether you have a question about our product, need help choosing the right plan, want to discuss a partnership, or are interested in joining our team, we would love to hear from you.
Fill out the form below and our team will get back to you within one business day. For urgent matters, email us directly.
Thank you for reaching out. Our team will review your message and respond within one business day. For urgent matters, you can reach us directly at hello@horizon.ai.
For media inquiries, interview requests, and press coverage, contact our communications team at press@horizon.ai. We maintain a press kit with approved logos, founder headshots, and company fact sheets.
Request press kitWe are hiring across engineering, design, product, and go-to-market. If you care about writing, developer experience, and building products that respect user intelligence, we want to hear from you.
Stay updated on product launches, writing tips, and company news through our social channels.
Offices
Our team is distributed across three time zones, with physical offices for collaboration, events, and client meetings.
Headquarters
548 Market Street, Suite 420
San Francisco, CA 94104
United States
Monday through Friday, 9:00 AM to 6:00 PM PST
Phone: +1 (415) 555-0147
Our main office is in the heart of the Financial District, two blocks from the Embarcadero BART station. This is where our product, engineering, and executive teams are based. The office hosts weekly demos, monthly founder events, and quarterly hackathons open to the writing community.
East Coast Hub
22 Cortlandt Street, Floor 12
New York, NY 10007
United States
Monday through Friday, 9:00 AM to 6:00 PM EST
Phone: +1 (212) 555-0298
Our New York office houses the sales, marketing, and business development teams. Located in Lower Manhattan near the World Trade Center, the office is designed for customer meetings, enterprise demos, and partnership discussions. We host monthly writing workshops for NYC-based founders.
EMEA Office
14 Clerkenwell Close
London EC1R 0PQ
United Kingdom
Monday through Friday, 9:00 AM to 5:30 PM GMT
Phone: +44 20 7946 0958
Our London office opened in late 2024 to support growing demand from European customers. The Clerkenwell space serves as our EMEA hub for customer success, compliance, and EU data residency operations. The team supports multilingual brand voice features for European markets.
Contact FAQ
We respond to all inquiries within one business day. Enterprise and sales inquiries are prioritized and typically receive a response within four hours during US business hours. For urgent product support, email support@horizon.ai with the subject line starting with URGENT.
Yes. Select "Sales inquiry" or "Enterprise pricing" in the contact form subject dropdown and mention that you would like a live demo. Our sales team will schedule a 30-minute call where we walk through the product, answer questions, and discuss your team's specific needs. Demos are available Monday through Friday across all three time zones.
Yes. We run a responsible disclosure program for security researchers. If you discover a vulnerability, email security@horizon.ai with a detailed description. We acknowledge reports within 24 hours and work with researchers to resolve issues before public disclosure. Bounties range from $100 to $5,000 based on severity.
Visit our About page for current openings or select "Career opportunity" in the contact form. Include your LinkedIn profile, a brief note about why you are interested in Horizon, and any relevant portfolio links. We review every application and respond within five business days. Our interview process typically takes two weeks from first conversation to offer.
Our offices are open for scheduled meetings, demos, and events. We host monthly founder meetups in San Francisco and quarterly writing workshops in New York. London hosts EMEA community events every other month. Email the relevant office for upcoming event dates or to schedule an in-person meeting.
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